PRIVACY POLICY

At Hug Hampers we committed to keeping your data as safe as possible and aim to continue to improve our standards to the highest quality. We collect and store information in accordance with the GDPR regulations 2018. Our ICO reference number is A8838133.

 

Why do we collect your information?

We are required to collect your personal information such as name, address and billing details,  in order to process your purchases. We may pass this information on to our courier service to deliver your purchases. We will never store your credit card details and all payments will be processed by Wix Payments or PayPal. 

 

The information we collect will only be in relation to the products we sell at Hug Hampers. By completing a survey or when making a purchase we may use your email address as part of an opt-out mailing service. You can change your notifications in your account at any time or by using the link in the email or by emailing us directly at hello@hughampers.co.uk. We will never rent or sell your information to any third parties. 

 

We may use other software tools to monitor your usage of our site and better inform our understanding of your browsing habits. We may also collect information based on your feedback, reviews, recommendations and comments. This may be used for marketing material, but no information will be used to identify you personally. 

 

How is my data stored?

Our company is hosted on the Wix.com platform. Wix.com provides us with an online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

Why would you contact me?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, text messages, and postal mail.
 

My HugHampers Account

You have the right to delete your account and all associated data held by us at any time. You can request this by emailing us at hello@hughampers.co.uk. Please provide us with your Full name and email address, this will be processed within 1-2 business days and you will be notified by email once this has been completed. 

 

How long will you keep my data?

We will keep your data for as long as necessary to progress your business with us and for tax and/or legal purposes. Your personal data will be stored securely. You have the right to request your data be removed at any time by emailing us at hello@hughampers.co.uk. Please provide us with your Full name and email address, this will be processed within 1-2 business days and you will be notified by email once this has been completed. 

 

Your rights in regards to your personal data:

  • The right to be informed about what data we use and how we use it.

  • The right to access the data we hold about you, at any time.

  • The right to request a change to the data we hold about you.

  • The right to request we delete / remove the data we hold about you.

Cookies

We use cookies on our website to see how you interact with it. By using our website and accepting the banner, you agree to our use of such cookies. You can edit these settings using the links. 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 
 

If you have any additional concerns, please contact hello@hughampers.co.uk