FREQUENTLY ASKED QUESTIONS
Where do you deliver?
UK only, we currently do not deliver internationally.
Something is missing from my order!?
We take every care to ensure our Hug Hampers are packaged properly and include all items. If in the unfortunate occasion this does happen, please contact firstname.lastname@example.org and we will resolve this issue for you as soon as possible.
How do I change or cancel my order?
Amendments to your order can be made up to three days prior to your expected delivery day. Please contact email@example.com as soon as possible, detailing what changes you require.
I'm unhappy with my order, what do I do?
If you are unhappy with your order, please contact us within 28 days of receiving your order by emailing us at firstname.lastname@example.org. Describe any issues in as much detail as possible, including photos if available. We will offer replacements and partial/full refunds as required.
How do you take payments?
We take payments by credit or debit using Wix Payments or PayPal. We do not accept cash or cheque.
Do you offer a corporate gifting service?
Yes we do, please get in touch with us to discuss your requirements at email@example.com
What do you do with my data?
Can we stock our items in your hamper?
We are always on the lookout for ethical and eco-friendly supply partners. Please send us an email with as much information on your product and pictures if available to firstname.lastname@example.org.
Do you support charities?
Yes we do! Our current charity partner is Operation Christmas Child with the Samaritans Purse UK. We rotate our charity partners annually. If you have a suggestion, email us at email@example.com, telling us who and why we should make them our next charity partner.