FREQUENTLY ASKED QUESTIONS

Where do you deliver?

Currently, we are only delivering to addresses inside the M25. We plan to change this in the future. 

We do not ship internationally. 

 

COVID-19 & Delivery

Due to the pandemic, we are operating a zero-contact delivery procedure. When your order arrives, we will place your order at your door, ring the bell (or equivalent) and step back. 

Something is missing from my order!?

We take every care to ensure our hampers are packaged properly and include all items. If in the unfortunate occasion this does happen, please contact hello@hughampers.co.uk and we will resolve this issue for you as soon as possible. 

 

How do I change or cancel my order?

Amendments to your order can be made up to three days prior to your expected delivery day. Please contact hello@hughampers.co.uk as soon as possible, detailing what changes you require. 

 

I'm unhappy with my order, what do I do?

If you are unhappy with your order, please contact us within 28 days of receiving your order by emailing us at hello@hughampers.co.uk. Describe any issues in as much detail as possible, including photos if available. We will offer replacements and partial/full refunds as required.

 

How do you take payments?

We take payments by credit or debit using Wix Payments or PayPal. We do not accept cash or cheque.

 

Do you offer a corporate gifting service?

Yes we do, please get in touch with us to discuss your requirements at hello@hughampers.co.uk

 

What do you do with my data? 

For our privacy policy please click here

Can we stock our items in your hamper?

We are always on the lookout for ethical and eco-friendly supply partners. Please send us an email with as much information on your product and pictures if available to hello@hughampers.co.uk

Do you support charities?

Yes we do! Our current charity partner is Operation Christmas Child with the Samaritans Purse UK. We rotate our charity partners annually. If you have a suggestion, email us at hello@hughampers.co.uk, telling us who and why we should make them our next charity partner.

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London, UK